A Suspense record can be attached to 1 of 7 AMS360 Centers: Bank, Broker, Company, Customer, Employee, User or Vendor.

To access all of the Suspense records, start a new query, and on the Step 1 page, choose the Basic Agency Information module, then click Fields. Make the following choices from the drop-boxes:

These are the fields available for Suspense queries:

These fields form a ‘Standalone Unit’, which means they cannot be combined with other fields in a query.

Use the ‘Suspense Center’ to see or filter on the particular Center desired.

Since the most common type of Suspense record is one attached to a Customer record, QueryPlus contains a set of fields that can be queried along with any other Customer field(s). To access these fields, start a query using the Customer/Policy module, and filter the Available Fields list for ‘Customer Suspense’:

These fields will return details on only the Suspense records attached to the Customer Center, and will be linked to the Customer they were created for.

This group of fields, as mentioned above, can be included in any query of Customer records. It is important to understand, however, that because the Customer Suspense records are attached to the Customer, they will possibly cause duplicate records if they are combined with other fields which can return multiple records per Customer, such as Policy, Invoice, etc.